Warranty

1. Limited Warranty

  • This warranty is valid for one year, commencing from the pour date, covering defects in materials or workmanship.

2. Defective Materials

  • Major Concrete Cracks: See definitions in exclusions.
  • Failure in Supplied Concrete Design: This applies only when Joe & Sons Concrete is directly contracted (refer to Ready Mix Sales Conditions).
  • Concrete Vertical and Soffit Surfaces: These surfaces are to be smooth-form finished as per CAN CSA 7.9.2.6. (2014), excluding any patching of holes smaller than 1⁄2 inch on vertical surfaces.

3. Defective Workmanship

  • Improper Drainage or Slope: Concrete that holds water outside of flatwork finishing must meet CSA Class A "Conventional" FF20 FL15 standards (all smooth finish) or must not hold water beyond 3/8th of an inch.
  • Concrete Flatwork Finishing: Flatwork finishing must meet or exceed CSA Class A "Conventional" FF20 FL15 standards (all smooth finish) with 3/8th of an inch variance in flat surfaces only. Sloped, textured, and exposed surfaces are not included in this category.
  • Sub-Par Finishing Techniques: Any finishing techniques considered sub-par to industry standards, as confirmed by two independent and reputable consultants in the field of concrete finishing.

4. Exclusions

  • This limited warranty does not apply to damage resulting from:
    • Abuse of Your Concrete: Misuse beyond the intended design.
    • Acts of God: Fire, flood, earthquake, defective subsurface, or other natural events such as weather-induced expansion and contraction.
    • Altering Nearby Areas: Alterations that affect drainage or water flow undermining your concrete.
    • Growth of Trees or Plants: Root growth near your concrete.
    • Scaling or Spalling: Damage due to surface scaling or spalling.
    • Post-Installation Contact: Contact between your concrete and vehicles, foreign objects, animals, or persons (other than contractors) during the 28-day curing period.
    • Non-Major Cracks: Cracks smaller than 1⁄4 inch due to compaction efforts, improper subgrade depths, or materials not defined in the contract.
    • Discoloration or Stains: Discoloration or staining of the concrete surface.
    • Freeze-Thaw Cycles: Settlement or shifting from freeze-thaw cycles, and expansion or contraction from adverse heat.
    • Color Uniformity: Variations in color within the same pour or when repaired/replaced are not covered.
    • Base Material Failures: Failures due to base materials not installed by Joe & Sons Concrete Ltd.
    • Prep Work by Others: Any prep work completed by others negates all warranty items.

5. Notification of Warranty

  • To activate a warranty claim, you must notify Joe & Sons Concrete within the one-year period.
  • Inspection: Upon notification, a representative from Joe & Sons Concrete Ltd will inspect the concrete to determine and investigate the cause.
  • Repair: If the cause is found to be due to defective materials or workmanship within one year of completion, the work will be repaired at no charge. Joe & Sons will determine the remediation effort.

6. Transfer

  • There is no transfer of this warranty.